Shipping policy

Shipping Policy

1. Introduction

Linebrand LLC dba AmericanCo.work (“AmericanCoworkSupply.com,” “we,” “us,” or “our”) is committed to providing a transparent, reliable, and professionally coordinated shipping experience for customers purchasing products through AmericanCoworkSupply.com.

This Shipping Policy outlines important information regarding shipping availability, delivery regions, processing timelines, freight coordination, carrier relationships, and customer responsibilities associated with orders placed through our website.

Because many products available through AmericanCoworkSupply.com are fulfilled through third-party manufacturers, suppliers, and commercial logistics providers, shipping methods, transit timelines, and delivery procedures may vary depending on product type, destination, and fulfillment partner requirements.

2. Shipping Destinations

Domestic Shipping Availability:

AmericanCoworkSupply.com currently ships to eligible addresses within the continental United States, including Washington, D.C.

At this time, shipping is not available to:

  • Alaska

  • Hawaii

  • United States territories or protectorates

  • APO/FPO military addresses

  • International destinations

Certain products or suppliers may also have additional regional delivery restrictions based on freight access, carrier limitations, or manufacturer policies.

Future Shipping Expansion:

AmericanCoworkSupply.com is actively evaluating expanded shipping capabilities as our supplier network, logistics infrastructure, and fulfillment partnerships continue to grow.

Customers located outside our currently supported delivery regions are welcome to contact Customer Support regarding future availability, special delivery coordination, or commercial shipping inquiries.

3. Shipping Costs

Domestic Shipping:

Shipping costs are calculated based on product size, shipment weight, supplier fulfillment location, freight requirements, delivery destination, and selected shipping method.

Promotional free shipping offers, flat-rate shipping programs, or supplier-specific shipping discounts may be offered on select products, categories, or order thresholds and are subject to change without notice.

Unless otherwise stated at checkout:

  • Orders qualifying for promotional free shipping will receive standard shipping service only.

  • Expedited shipping, freight upgrades, liftgate service, white-glove delivery, installation, or special delivery accommodations may require additional charges

International Shipping:

AmericanCoworkSupply.com currently ships exclusively within the continental United States. We are actively evaluating future international shipping capabilities as we continue expanding our operations and supplier network.

Availability of future international shipping services may vary by supplier participation, carrier limitations, freight logistics, customs regulations, product category, and destination country requirements.

Customs and Duties:

Because AmericanCoworkSupply.com currently serves domestic United States destinations only, international customs fees, import duties, taxes, and related government-imposed charges do not presently apply.

If international shipping becomes available in the future, customers would remain responsible for any applicable customs duties, import taxes, brokerage fees, regulatory charges, or destination-country requirements associated with international shipments.

Checkout Pricing Transparency:

Applicable shipping charges are calculated and displayed during checkout prior to order confirmation. AmericanCoworkSupply.com does not intentionally impose hidden shipping or handling fees outside the charges presented during the checkout process.

4. Order Processing Time

Processing Time:

Orders are typically processed within 1–2 business days, Monday through Friday, excluding major holidays. Processing times may vary during periods of elevated order volume, supplier transit delays, or freight scheduling requirements for larger commercial items.

Certain made-to-order, oversized, or freight-delivered products may require additional processing and coordination time prior to shipment.

Order Cut-Off Time:

Orders placed before 5:00 PM Central Time (CT) will generally begin processing the same business day. Orders submitted after the daily cut-off time may begin processing on the following business day.

Weekend and Holiday Orders:

Orders placed on weekends or recognized holidays will begin processing on the next available business day. Shipping carriers and freight providers may experience additional delays during weekends, holidays, or peak shipping periods.

5. Estimated Delivery Time

Domestic Shipping:

Standard Shipping: Estimated delivery within 3–7 business days following order processing.

Expedited Shipping: Estimated delivery within 1–3 business days following order processing, depending on destination, carrier availability, and product type.

Certain oversized, made-to-order, or freight-delivered items may require additional transit time due to carrier scheduling, regional delivery access, or specialized handling requirements.

International Shipping:

AmericanCoworkSupply.com does not currently offer international shipping. If international shipping becomes available in the future, estimated delivery windows will vary by destination country, customs processing, freight availability, and local carrier operations.

Delivery Estimates and Carrier Delays:

All delivery timelines provided by AmericanCoworkSupply.com are estimates only and are not guaranteed unless explicitly stated otherwise. Actual delivery times may vary due to weather conditions, carrier disruptions, supplier delays, freight coordination requirements, seasonal shipping volume, or other circumstances beyond our control.

Once an order has been transferred to the shipping carrier, delivery performance and transit timing become the responsibility of the carrier provider.

6. Shipping Methods and Carriers

Reliable Shipping Partners:

AmericanCoworkSupply.com works with established shipping and freight partners to help ensure orders arrive safely and efficiently. Shipping methods may vary depending on product size, supplier location, delivery destination, and freight requirements.

  • Domestic Carriers: Domestic shipments may be fulfilled through carriers including UPS, FedEx, USPS, DHL eCommerce, regional delivery providers, and specialized freight carriers for oversized commercial items.

  • Carrier selection is determined by product specifications, warehouse location, supplier fulfillment operations, and delivery efficiency.

  • International Shipping: AmericanCoworkSupply.com does not currently offer international shipping. As our supplier and logistics network continues to expand, select international shipping options may become available in the future.

  • Freight Deliveries: Certain furniture, fixtures, oversized products, and bulk commercial orders may ship via LTL freight or specialized commercial delivery services. Freight shipments may require delivery appointments, business access coordination, or additional transit time depending on the destination and order size.

Shipment Tracking:

Tracking information will be provided via email once an order has shipped and carrier information becomes available. Some freight shipments may provide tracking updates through separate freight coordination systems.

Shipping Insurance and Damaged Deliveries:

Many shipments include carrier-provided coverage or supplier freight protection for loss or transit damage. Customers are encouraged to inspect deliveries promptly upon arrival and report any shipping damage, missing items, or delivery concerns as soon as possible after receipt.

7. Order Tracking

Tracking Information:

Once your order has shipped, a shipment confirmation email will be sent containing available tracking details, which may include:

  • Tracking number

  • Carrier or freight provider name

  • Shipment tracking link

  • Estimated delivery updates, when available

Tracking information may take additional time to appear in the carrier’s system after a shipping label has been created or freight pickup has been scheduled.

How to Track Your Order:

Customers may track eligible shipments through the tracking link provided in the shipment confirmation email or directly through the carrier’s website using the provided tracking number.

As AmericanCoworkSupply.com continues expanding its ecommerce operations, additional order tracking features may become available directly through the website.

Freight Shipment Tracking:

Certain oversized, commercial, or freight-delivered orders may use Less-Than-Truckload (LTL) freight carriers or specialized delivery providers. Freight tracking visibility and delivery scheduling updates may differ from standard parcel shipments and may require direct coordination with the carrier.

Tracking Assistance:

If you have questions regarding shipment status, delivery timing, freight coordination, or tracking updates, please contact Customer Service for assistance. Our team will make reasonable efforts to help coordinate communication with the applicable supplier, carrier, or freight provider.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Deliveries:

While many orders arrive within the estimated delivery window, shipping delays may occasionally occur due to carrier disruptions, weather events, supplier fulfillment timing, freight scheduling constraints, or seasonal shipping volume.

If your order has not arrived within the estimated delivery timeframe, please contact Customer Support:

Our team will make reasonable efforts to assist with shipment tracking, carrier coordination, and delivery updates.

Lost Packages:

If tracking information indicates that a package has been delivered but you have not received it, we recommend taking the following steps before contacting support:

  • Verify that the shipping address entered at checkout was correct

  • Check around the delivery location, including porches, side entrances, mailrooms, or reception areas

  • Confirm with neighbors, coworkers, property management, or building staff that the package was not accepted on your behalf

  • Review carrier tracking updates for additional delivery details or photographs, when available

If the package still cannot be located, please contact Customer Support for additional assistance.

8.2 Damaged Packages

Reporting Shipping Damage:

Customers are encouraged to inspect shipments promptly upon delivery. If a package or product arrives damaged, please:

  • Take clear photographs of the packaging, shipping labels, and damaged items

  • Retain all original packaging materials when possible

  • Contact Customer Support within 7 calendar days of delivery at support@AmericanCoworkSupply.com

Providing photographs and detailed information helps expedite communication with suppliers, freight carriers, and shipping providers.

Resolution Process:

AmericanCoworkSupply.com will review reported shipping damage claims and work with the customer, supplier, and carrier to determine an appropriate resolution, which may include replacement products, replacement parts, store credit, or refunds where applicable.

9. Missing Items

Reporting Missing Items:

If any items are missing from your order, please contact Customer Support within 7 calendar days of delivery at support@AmericanCoworkSupply.com

To help expedite the review process, please include:

  • Your order number

  • A description of the missing item(s)

  • Photographs of the received shipment and packaging, when applicable

Resolution Process:

AmericanCoworkSupply.com will review all missing item claims and work with the applicable supplier, fulfillment partner, or carrier to determine an appropriate resolution, which may include shipment of the missing item(s), replacement products, store credit, or refunds where applicable.


10. Return and Refund Policy

Return Eligibility:

Eligible returns may be requested within 30 calendar days of delivery unless otherwise stated on the product listing or supplier-specific terms.

Returned items must be unused, unassembled, undamaged, and returned in their original packaging with all included components, hardware, manuals, and accessories.

Certain items may not be eligible for return, including:

  • Customized or made-to-order products

  • Clearance or final-sale items

  • Opened consumable products

  • Products marked as non-returnable by the manufacturer or supplier

Return Authorization:

Before returning any item, customers must contact Customer Support: support@AmericanCoworkSupply.com

Unauthorized returns may be refused by the supplier or fulfillment facility.

Because many products ship directly from third-party suppliers and manufacturers, return instructions, warehouse destinations, and restocking requirements may vary by product.

Return Shipping Costs:

Unless otherwise required by law or due to supplier error, customers are generally responsible for return shipping costs, including freight return expenses for oversized or commercial items.

If a return is approved due to a defective product, shipping damage, or fulfillment error, AmericanCoworkSupply.com or the applicable supplier may provide return shipping assistance or prepaid return instructions where applicable.

Restocking Fees:

Certain products, particularly furniture, commercial fixtures, or freight-delivered items, may be subject to supplier-imposed restocking fees. Any applicable restocking fees will be communicated during the return authorization process.

Refund Processing:

Approved refunds are typically processed within 7–14 business days after the returned item has been received and inspected by the supplier, warehouse, or fulfillment partner.

Refunds are generally issued to the original payment method used at checkout. Original shipping charges, expedited shipping fees, installation services, assembly charges, and certain freight delivery costs may be non-refundable unless required by law or caused by fulfillment error.

For More Information:

AmericanCoworkSupply.com reserves the right to deny returns or refunds that do not meet the conditions outlined above.

For additional assistance regarding returns, refunds, damaged shipments, or supplier-specific policies, please contact Customer Support.

11. Incorrect Address

Address Accuracy:

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:

If a package is returned to us due to an incorrect address:

  • We will contact you to arrange reshipment.

  • Additional shipping charges may apply.

12. International Customs and Duties

International Shipping Availability:

AmericanCoworkSupply.com does not currently offer international shipping. As our supplier and logistics network continues to grow, international shipping options may become available for select products and destinations in the future.

Future Customs and Import Requirements:

If international shipping becomes available, shipments may be subject to customs clearance procedures, import regulations, taxes, duties, brokerage fees, and other government-imposed charges specific to the destination country.

These charges would not be included in product pricing or shipping costs unless explicitly stated otherwise and would remain the responsibility of the customer.

Customs Delays and Country Regulations:

International customs processing requirements and import regulations vary by country and may result in delays outside the control of AmericanCoworkSupply.com, suppliers, freight providers, or shipping carriers.

Customers would be responsible for complying with all applicable local import requirements, restrictions, and customs regulations in their destination country..

13. Contact Information

If you have questions regarding shipping, delivery status, damaged shipments, returns, freight coordination, or general order support, please contact Customer Support:

Customer Service Email: 

support@AmericanCoworkSupply.com

Customer Service Phone: 

(806) 802-4387

Company Address:

Linebrand LLC dba AmericanCo.work
820 Main Street
Lubbock, TX 79401-2708
United States

Customer Service Hours:

Monday through Friday, 9:00 AM to 5:00 PM Central Time (CT), excluding major holidays.

Our team will make reasonable efforts to respond to all customer inquiries promptly and professionally.

14. Changes to This Shipping Policy

AmericanCoworkSupply.com reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice. Any changes or clarifications will become effective immediately upon posting to the website.

Customers are encouraged to review this Shipping Policy periodically to remain informed regarding current shipping procedures, delivery practices, return requirements, and related policies.

Thank you for supporting AmericanCoworkSupply.com.

We appreciate the opportunity to help furnish collaborative workspaces, creative studios, independent businesses, and growing teams across the United States.